All charts and transcripts were done by Kathleen Whitcomb at The Layman’s LinguistBrown, P., & Levinson, S. (1987). Politeness: Some universals in language use. Cambridge: Cambridge University Press.

Culpeper, Jonathan. (2011). Politeness and impoliteness. Handbooks of Pragmatics (Vol 5). 391-436.

Goffman, E. (1959). The presentation of self in everyday life. Garden City, N.Y.: Doubleday.